One.com

Last year, One.com suddenly announced that they were counting their mandatory site backups differently in terms of their contribution to the storage you are paying for. If you were using more than 50% of the storage you had been paying for, they would automatically move you up a bracket and start billing you for a more expensive package so they could use your storage quota for their mandatory backups. The notice period they gave to delete all your files before they started doubling the price was very short, and came partway through the billing year. They also announce new charges for things like PhP, wordpress etc arbitrarily to try and increase how much you spend each year. It is also extremely difficult to opt out of these without talking to a representative.

I recommend to stay away, once you are in their claws they squeeze every penny out of you, logic reason is nothing they listen to. Do not make any juridical misstakes, read every word in the extensive contract and remember while checking updates along they way, or stay away.

Demanded documents I did not have after 14 years of hosting - I cancelled! They then made it difficult for me to cancel, I even had to print a document, print it, scan it and email it to cancel, yet I did not have these shenanigans when I started using them to host my website!

Be carefully guys, do not get scammed like they did to me. I bought domain, made logo, order products and suddenly i check that domain is not working and someone else own it. Lost lots of money due to their mistake. Recommend better to buy from shopify, godaddy and others.

BTW I still would like my money to be returned to me. I'm finding more and more review sites weekly that I'm telling my story about how you guys allow someone to steal $370+ for a purchase at an obscure business in Miami, FL that I can did not make nor did I authorize and then tell me that you won't pay me back my money, which should have never been allowed to happen in the first time place. So, either you have no security features in place or you are working with the criminals who stole my money... And I will not let this rest. I WANT MY DAMN MONEY BACK, criminals!

This is the worst website you can find. They destroyed my webpage.
One.com just did an update and all my data is erased for no reason. And now they simply think by apologizing, it will be ok. No it is not ok! It cost me to lose my customers and time and money.
I am completely disappointed.

One.com tried to put on me the mistake, they did. I was not even in my website to do anything, which they can see through their history.
How dare you one.com ignore the fact, that you destroyed my files and cover things up!

This is very dishonest. I am very disappointed with One.com.

They make simle thingssuddenly to be a payed service!. If you tray to leave it so hard as they send you a renewal in end april for 29th july and then they charge your card in may. Change their package every year., if web builder was free then you can be sure it cost next year and there are new contracts
Without your agreement... This is scheating, they also make it hard to leave when you want to leave. They put back one of my cards after i cancelled it. They charged me for 2 package when i had 2 name. First year it worked later they opened one new website for my alias and demanding for somthing i never ordered. If you ask for proof they just say that it my problem. Basters never never use this gangster's

They refused to register my domain and issued a refund which has not arrive after two weeks. All my work has been halted because their system needs to send a verification code that my phone never received. Because of this simple fact they can not register my domain! Avoid them imho

Terrible customer service. It's been four months since I requested a domain transfer to another registrar, and this merchant gave me nothing but headache. I even lodged a complaint with ICANN. Each step of the way there is a new request for information. For example, I sent One.com my contact details back in December, and they just requested that I fill out the form again! I asked to release my domain name sometime in December (way before the registration expiration date). Recently, I received an email requesting my consent to the name transfer. Duh! When I tried to submit the consent, it would not let me unless I signed on to their service agreement. Why would I want One.com when I can get the same service for less than 30% of their outrageous price? Not to mention the endless procrastination and lame excuses. One of their stupid emails said that I had a balance "past due". How can I owe them anything when I indicated a million times that I'm no longer interested in having them as my registrar? I do not recommend this company. Way too expensive (a 500% jump from 5.99 a year to $36.99 a year) and they're clearly not listening. If they were, they would have released my domain name transfer instead of procrastinating. Their latest excuse was that they have to follow ICANN procedures. For the record, I had none of this headache when I transferred from Namecheap to them. It was a smooth process. They conditioned the release of the domain to me agreeing to their Registration Agreement, which contains language that I find completely unacceptable. Besides, a Registration Agreement is not nothing I would expect to sign when I'm leaving but when I first came to them.

They are not a legitimate registrar. After making payments they make it impossible to have the domain names operational. They claim to send a verification code to your phone number which they never do. Without this fake verification code, the service cannot proceed. After payment! For domain transfer to be done, only the EPP code is needed and an email verification, not a fake phone verification. Also note that you can't request to resend the phone verification, it's only sent one time, that's it. So if you don't receive it, you're pretty much done for. Also they claim their support staff is not present at the moment to sort the issues, and before placing the order and making the payment, they were very quick to respond

You have to sign stupid transfer forms to transfer a domain? Jesus Christ. Print, sign and send them. And this you only come to know about after payment, because you assume they're like normal regirstrars who only need EPP Code. Also even after payment you still have no account, so there's no way to track orders except stupid emails which tell you how the support is busy, that you should wait 24 hours.

Dont be deceived by the $5.99 domain registration/transfer. You'll pay more than 5 times the amount you'd pay on normal registrars. Lucky I did my purchase via Paypal and disputed the payment and got a refund.
In any case, if you want affordable webhosting starting at $25 per year, with free domain me up on https://vetohost.com

Used their service for all of… one day maybe, totally forgot about it. Then the auto renew comes, and jeeez. Now they want £400 for a service I am never going to use after benefiting from my original subscription that I never used. Now they sending debt collectors to collect money for a service I'll NEVER USE! Avoid like the plague. I feel they'd come for your house if you ended up dying in the street after subscribing.

NOt only did they raise the price in a rocketing temp! The make simle things as social linkt, videos etc. suddenly be a payed service! Some of my sites have had dead link even without I knew it! This is scheating, the also make it hard to understand when you want to stop. For ex. A domain you no no longer need. Never again, this bacame a disaster!

Now this review is born from frustration. I actually have been with one.com with three different websites for over a decade... but the prices keep rising and One.Com is now expensive and to be frank: Not very flexible. I wanted to change.

Leaving One.Com is really difficult. The bureaucratic hurdles, the unwillingness to be supportive... and I have never met a company that makes it so hard to simply change the domain name to another registrar as One.Com. They want to see everything, including your ID, and will deny the transfer on the weirdest charges.

They have my ID, my company register experpt and my home address. They still want me to print out an application form, sign it and send it off - to be replied to very slowly, with a denial, because the eMail address in the registry form isn't.co.uk, but.uk.

To be clear: They have my ID at this point. Phone number. Address. Company registry. Everything. But the eMail address has a wrong ending, and they want me to fill the whole paperwork again, send it again and wait another day for approval. For switching a domain to another registrar, a process that works effortless and without problems with any other company on the planet.

So, bottom line: Pricy. Bureaucratic. Unhelpful. Avoid.

They keep raising the prices (more than they should) and giving less and less service for free. I have bought a package over 10 years ago. Only for £12 a year with extra services included. (photo/video gallery, online storage, website builder, blog, etc) During the years price went over £120 and they took away all the included services. Now if I wanted to have them all again, it would cost over £200 a year. Very amateur team, unreliable domain, and very unprofessional IT tech and customer support. Avoid it!

My experience with one.com has been quite disappointing. Despite their initial appeal, consistent issues have left me frustrated. Over the years, I have observed an annual increase in subscription fees without any prior notice. Furthermore, they have made significant changes to their terms of use, all without my consent or any form of communication.

SCAM COMPANY! SCAM SCAM SCAM ALERTT!THEY DIDNT GIVE ME A DOMAIN, TOOK MY MONEY, once again REMOVED my domain they said is already owned after I paid, then the following month after cancelling my orders took over £100 from my account! They are saying I didn't cancel the account, o never had anything from th email correspondence shows this and they emailed saying you should have cancelled on your account, "stay safe!" Like it's a joke! WHAT?! I demand my money back from these THIEVING SCAMMERS. I will not stop until I do.

You will get drawn in on a low price.
As soon as your site is build, the problems start out of the blue.
When you try to repair, they start with more money.
Soon you will end up paying thousands, just to encounter the next problem.
This is the oldest scamming trick in the world!
I warn you today, STAY AWAY!

Rating: (1/5)

I recently had the unfortunate experience of dealing with One.com, and I must say that I am extremely disappointed with their unprofessional and inconsiderate staff. The level of rudeness displayed by their team members was beyond belief, leaving me feeling frustrated and disheartened.

From the moment I reached out for assistance, it was clear that customer service was not a priority for One.com. The staff members I interacted with were dismissive, unhelpful, and lacked basic courtesy. Their responses were curt and lacked any genuine effort to address my concerns or provide a satisfactory solution.

Not only did they fail to resolve my issues promptly, but they also demonstrated a complete lack of empathy towards my situation. It felt as though they were more interested in rushing through our conversation rather than genuinely understanding my needs as a customer.

Furthermore, the overall service provided by One.com fell far below expectations. The website performance was sluggish at best, often resulting in frustratingly slow loading times. Despite reaching out to their support team multiple times regarding this issue, no concrete solutions or improvements were offered.

In addition to the poor service quality, the lack of transparency from One.com further added to my disappointment. There seemed to be a consistent pattern of miscommunication between different departments within the company which only exacerbated an already frustrating experience.

As someone who values professionalism and excellent customer service, I cannot recommend One.com based on my personal encounter with their staff members. Their unprofessionalism has left me questioning their commitment towards providing satisfactory solutions for customers like myself.

I sincerely hope that One.com takes this feedback seriously and makes significant improvements in both their staff training programs as well as overall customer support processes. Until then, I will be seeking alternative hosting providers who prioritize professionalism and considerate treatment of customers above all else.

I bought a domain name for aprox 6$ and got an order confirmation of the purchase. What I did not do was clicking on one of the links in the footer which leads to a document where it says that I do not just purchase a domain name but also their services which renews 30 days prior to the excitation date.

They got some extra money from me, but will never get my business again.

Horrible scammer company. They ask for domain verification and despite sending in all requested document they just suspend your website even though you pay hundreds of dollars to them for hosting. Avoid this company at all cost!