Road Runner Auto Transport

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Road Runner Auto Transport

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These tips are generated by AI, based on customer reviews from the past year

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Road Runner Auto Transport Reviews Summary

Positive Highlights

  • Drivers are consistently described as professional, polite, and careful with vehicles.
  • Delivery is often on time or early, with drivers described as courteous and careful.
  • The company is flexible with schedule changes and accommodates customer needs.

Negative Highlights

  • Drivers canceled at the last minute and dispatch communicated poorly.
  • A few reviewers reported unexpected price increases after booking, citing fuel surcharges.
  • Delivery delays occurred for some, with one customer waiting seven days instead of the estimated three to four.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jun 28, 2026

Very pleased with service. Vehicle was delivered right on schedule without incident. Driver was very polite & professional. 3 thumbs up for this company!

Jan 2, 2026

Had my 2025 Ford Explorer shipped down to Bonita Springs in later December. Everything went flawlessly. Pickup by transport and drop off was on time and without issue. Driver Roman was professional and efficient. Thank you!

Jan 9, 2026

I was in a pickle and needed my vehicles moved pronto ASAP. Roadrunner transport told me they could have a truck at my house by the weekend and it happened. Everything was done shipped signed, sealed, and delivered. Could've been more happier to have that part of my moving experience completed.

Jan 12, 2026

Really great experience with Road Runner auto transport. They were pleasant and professional, on time and communicative throughout the entire process from calling to remind to letting us know where they were on the route and gave ample notice about when and where to meet for us to pick up our car. We will absolutely rely on them again!

Jun 9, 2026

Car carefully picked up from Ft Worth Tx, transported by modern semi-truck and trailer. All equipment was automated mechanically and monitored by driver. The car reached my home in Oil City Pa in a timely manner. It was unloaded and placed in my driveway. The ease of making a reservation, having the car picked up and safely transported is something I'll do again without hesitation.

Dec 24, 2025

My car was delivered perfectly without any issues. The vehicle was taken care of and delivery was fast and ahead of schedule. I would highly recommend Road Runner Transport and will do sure use them again.

Jun 19, 2026

Was quoted $1200. Charged $1900. You do the Math I'm happy to pay And understand fuel surcharges but this was excessive and blatant bait and switch tactics

Jul 30, 2026

Great communication throughout the entire process. Booking the service was easy online, and their follow-through is great. The drivers who collected and dropped off the vehicle were courteous and respectful. They did a thorough walk-around of the vehicle before loading and after delivery. This is the second time we have transported the same vehicle from San Francisco, CA to Boston, MA, and now back to San Francisco! If we ever need to transport a vehicle, this is who we are relying on!

Mar 29, 2026

It was an easy interaction from start to finish. Pick up at my home in CA to my home in Michigan and my car arrived in 4 days so was here before me. A little pricey but worth every penny.

Mar 19, 2026

Had to change my pickup date three times due to paperwork delays on the purchase of my car. Once a final date was available they schedule pickup and delivery. My car was delivered in the same condition it left the dealership just a week later (West coast to East coast)!

May 23, 2026

I had a car shipped from Maine to Vancouver, Washington and it got here a day early, which was great and it was in perfect shape and roadrunner transport. Did a wonderful job. Thank you so much guys and gals.

Apr 20, 2026

Overall, it was a very good experience.The car keyer came and picked up the car from the dealership and delivered it to us all the way in los angeles, california.Within seven business days, the driver was very courteous and everything was very nice.Overall, it was a seamless experience in.We are actually using road runner again to ship another vehicle.In the family, so keep up the good work

Jun 6, 2026

Roadrunner was great! Kept me informed throughout the whole process. Answered all my questions. The driver was friendly, polite, and professional. I highly recommend Roadrunner.

Jan 3, 2026

I've never shipped a car before and was very nervous. Roadrunner was very helpful and kept in touch throughout the process. My daughter received the car as scheduled and was very happy. I am pleased with their service and highly recommend.

Apr 9, 2026

The process to get a quote and book a move is straightforward. Coordinating with the driver for pickup and delivery was smooth. The only hiccup in the process was the delivery driver did not know what a manual transmission was and when we went out to oversee the delivery he was repeatedly trying to put the car in gear by just jamming the gearshift into gear without the clutch.

Jun 26, 2026

I shipped my Lexus SUV from Alexandria Virginia to Clayton New York. Good communication between the driver for the pick up and also for the delivery. Was originally quoted a price a little over $900 but on the day before pick up the pricing increase still a little over $1100 for a fuel surcharge. (Clayton is off the beaten path) Vehicle was delivered with care so I'm a happy Customer!

Jul 28, 2026

Our driver provided excellent service and showed deep care and concern for my four vehicles. They were transported from Mississippi to Texas.

Jan 20, 2026

I filled out a requested order request and received confirmation on Nov 19,2025 for our daughter's car to be picked up at our residence on Dec 30,2025, and the afternoon of Dec 30 upon receiving countless confirmation emails and even speaking to a dispatcher, I received an email—not even a text, that a driver was not coming. It took countless calls with no answer up to 1hr on hold before someone at Roadrunner told me the driver canceled. The same exact scenario happened again the next week! A Spark Prime Logistics driver finally came the next week and delivered the car to our daughter at college in CA. The driver Dorin was so wonderful and was the only good thing to come of this horrible experience and worthless communication from Roadrunner Transport!

Feb 2, 2026

Last year my experience with roadrunner and the subcontractor they use was very good. They showed up on times my car was delivered before I flew down to Florida and everything was good and very reasonably priced. This year wasn't a completely different experience. Have to say frustrating and effing was bad. Was a very frustrating. First original booking was supposed to be on Tuesday and they called and told me that they couldn't come till Wednesday no showed and they told me it'd be Thursday morning no showed. Finally they said it'd be Friday morning. Didn't get my car picked up until Friday evening and I had to drive it a couple miles away to a gas station because the driver refused to come into the subdivision and over the bridge. As the driver when he thought it'd be realistically arriving in Florida to West Palm Beach or we were flying in on Saturday morning. He said he'd probably be there Sunday morning. No real good communication there again. Finally, on Sunday afternoon I got a text from Gonzalez trucking that they were going to be bringing it to me in the evening. They called at the last minute and said that they weren't going to be able to drive to the Marriott because the driver again didn't want to take his truck into that area and he wanted me to walk down to where some plaza was. I'm handicapped and I don't have any other means of transportation. He was going to just leave my car there. He finally agreed to leave his truck and come pick me up and then I drive drove them back to his truck rig well into the evening if roadrunner can't guarantee a different hauler next time, I would highly recommend you not use them.

Dec 27, 2025

Cars were delivered in a timely manner. Also had to make some schedule changes and they were very accommodating.

Mar 20, 2026

Driver had to wait an extra 2 days to deliver due to blizzard. He was patient and courteous

Jul 27, 2026

Delivery was estimated at 3-4 days and was actually 7 days.

Jul 1, 2026

Everything was very good--vehicle arrived unharmed --cost was very reasonable

Mar 10, 2026

He got here a day early and cars were in great shape

Dec 20, 2025

The car arrived four days earlier than anticipated. Great service.

Jun 18, 2026

Got my vehicle to its destination

Reviews

Write a review
4.3
Reviews 1,903
5 Stars
65%
4 Stars
16%
3 Stars
7%
2 Stars
4%
1 Star
9%
Reviews that mention popular topics

1 review
0 helpful votes
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Service as Promised
September 21, 2026

This is the second vehicle that we have had transported with Road Runner. The service is reliable, communicative, and pick up/delivery was as promised.

Date of experience: July 25, 2026
1 review
0 helpful votes
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Great Delivery
September 19, 2026

I have used your company for 4 years and I have never had any issues. There were a few glitches but it was normal due to the business and the weather and roads. All of the drivers were excellent and communicated the whole time. I had to transport daughter car back and forth from college 2 times a year. I have referred several people to Road Runner. Thank you for your excellent service.

Date of experience: September 19, 2026
1 review
0 helpful votes
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Could have been better
September 12, 2026

Pick-up was late by more than a day. Delivery was late by 2 days. There was ZERO communication with me once the cars were picked up. I had NO idea where my cars were for 3 long days. Unacceptable!

Date of experience: September 12, 2026
Nebraska
1 review
0 helpful votes
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Amazing service
September 11, 2026

This was a flawless move. Car was picked up Saturday morning in Long Beach, Calif. Delivered to Lincoln Nebraska Tuesday morning. Driver was super friendly and helpful with highly recommend.

Date of experience: July 31, 2026

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California
1 review
0 helpful votes
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Right on time
August 31, 2026

The car was picked up and delivered on time, no damage. Both drivers picking up and dropping off were polite and courteous

Date of experience: August 31, 2026
California
1 review
0 helpful votes
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50 50 chance
August 25, 2026

Road Runner is all good when they are trying to get your business, but soon as you book, good luck hearing back from the agent who booked you. You are now in the hands of the call center. I was told my car would be picked up on a certain day and it was not, it was picked up 5 days later. The delivery was better it was only one day late, but at least the driver was in communication with us. And by the way the price quoted went up $300 because the quote was only good for 30 days, how convenient my car was picked up the day after the 30 days was up. READ EVERYTHING, the agent will not tell you the important stuff.

Date of experience: August 25, 2026
California
1 review
0 helpful votes
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Not very helpful
August 25, 2026

What time and schedule were completely off and caused me a major inconvenience

Date of experience: August 25, 2026
1 review
0 helpful votes
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Escalade transport
August 19, 2026

Very good delivery. Driver was very courteous and friendly. Car was picked up early and delivered early. Would highly recommend this service.

Date of experience: August 19, 2026
1 review
0 helpful votes
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Honda Transport To A Family Member
August 19, 2026

Driver was accommodating, on time, and quite helpful in jumping the dead battery and getting the car
On the trailer. The folks receiving the car were equally satisfied. Great job!

Date of experience: August 19, 2026
1 review
0 helpful votes
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Boston To Tampa
August 18, 2026

Great company to work with, job was dispatched to a nice gentleman, car arrived a couple days late with no issues, will use them again

Date of experience: August 18, 2026
1 review
0 helpful votes
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Late pickup, fast delivery
August 3, 2026

It was bumpy at first, but the delivery time was quicker than expected

Date of experience: June 11, 2026
California
1 review
0 helpful votes
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Excellent service from and excellent company!
July 30, 2026

Great communication throughout the entire process. Booking the service was easy online, and their follow-through is great. The drivers who collected and dropped off the vehicle were courteous and respectful. They did a thorough walk-around of the vehicle before loading and after delivery. This is the second time we have transported the same vehicle from San Francisco, CA to Boston, MA, and now back to San Francisco! If we ever need to transport a vehicle, this is who we are relying on!

Date of experience: July 30, 2026
Texas
1 review
0 helpful votes
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Our driver provided excellent service and showed deep care and concern for my four vehicles. They were transported from Mississippi to Texas.

Date of experience: July 29, 2026
New Jersey
1 review
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Late Delivery
July 28, 2026

Delivery was estimated at 3-4 days and was actually 7 days.

Date of experience: July 28, 2026
New York
1 review
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Solid service good price
July 2, 2026

Everything was very good--vehicle arrived unharmed --cost was very reasonable

Date of experience: June 1, 2026
Bermuda
1 review
0 helpful votes
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Delivery from Virginia to Paterson, NJ
June 28, 2026

Very pleased with service. Vehicle was delivered right on schedule without incident. Driver was very polite & professional. 3 thumbs up for this company!

Date of experience: April 30, 2026
New York
1 review
0 helpful votes
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Satisfied Customer
June 26, 2026

I shipped my Lexus SUV from Alexandria Virginia to Clayton New York. Good communication between the driver for the pick up and also for the delivery. Was originally quoted a price a little over $900 but on the day before pick up the pricing increase still a little over $1100 for a fuel surcharge. (Clayton is off the beaten path) Vehicle was delivered with care so I'm a happy Customer!

Date of experience: May 28, 2026
1 review
0 helpful votes
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Poor communication
June 24, 2026

I appreciate that there is a dashboard with some information, but I waited 3 or 4 days gir my vehicle to be picked up without any updates. Once I was assigned a driver it was a little better but still there was poor communication. I was expecting the car on Friday but it didn't arrive until later. Again the dashboard doesn't give a lot of info. It would be great if the info on the dashboard was more detailed. The good thing is that I got my car in good condition.

Date of experience: June 24, 2026
Wisconsin
1 review
0 helpful votes
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Do not use road runner
June 20, 2026

Was quoted $1200. Charged $1900. You do the Math I'm happy to pay And understand fuel surcharges but this was excessive and blatant bait and switch tactics

Date of experience: June 11, 2026
1 review
0 helpful votes
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Trip to Texas
June 9, 2026

Car carefully picked up from Ft Worth Tx, transported by modern semi-truck and trailer. All equipment was automated mechanically and monitored by driver. The car reached my home in Oil City Pa in a timely manner. It was unloaded and placed in my driveway. The ease of making a reservation, having the car picked up and safely transported is something I'll do again without hesitation.

Date of experience: April 30, 2026