Please beware! Super.com has attractive hotel pricing, often cheaper than elsewhere. To get these prices, Super.com charges $15 per month for its Super+ membership, claiming you can cancel any time. However, it's not that simple…. Because even if you cancel, Super.com continues to charge your card and you cannot stop it! The support team refuse to help, so you'll have to contact your bank for help. It's a complete nightmare! Please do NOT waste your time. Note that bots are leaving positive reviews, which makes Super.com look credible. It is not. Finally, if anyone from the relevant authorities read this, please investigate this company for illegal business practices in your country.
Be careful with Super.com. Their prices are not real, and if their system makes a mistake, they will blame the hotel instead of taking responsibility.
My reservation number was B_*******.
I booked a stay at The Royal Haciendas for 2 adults + 1 child (10) + 1 teenager (15). I entered the correct ages during the booking process, and Super.com offered a price based on exactly those ages. I did everything correctly.
However, when I arrived at the hotel, they told me that Super.com had sent the reservation as "2 children", not one child and one 15-year-old teenager. Because of this inaccurate information, the hotel charged me $330 USD at check-in.
The hotel provided written confirmation that this charge was triggered because Super.com sent the wrong classification.
When I contacted Super.com, they tried to justify the issue by quoting the hotel's policy that "children under 12 stay free."
But this is NOT what I booked:
I never selected a "kids stay free" promotion
I entered the correct ages: 10 and 15
Super.com offered and charged me based on those ages
Super.com incorrectly transmitted my 15-year-old as a "child under 12"
I provided them with every piece of evidence:
The hotel's written explanation
The $330 USD receipt
My reservation showing the correct ages
The hotel voucher showing Super.com sent "2 children"
Despite all this, Super.com continues to deny responsibility and keeps blaming the hotel — even though the hotel only applied what Super.com sent.
This behavior is unacceptable, and I am still waiting for a fair resolution.
If you are considering booking with Super.com, be careful: the price you see may not reflect what you will actually pay, and if something goes wrong, they will not take responsibility.
Very straightforward to use website with fantastic deals. This is the second time I have used this website having had a fantastic experience the first time. This website does not disappoint both in terms of content as well as customer service. I would highly recommend this site when purchasing hotel stays above all other hotel sites!
I booked and fully paid for a hotel through Super.com months in advance. When I arrived at the hotel in Milan, I found that there was no reservation under my name. I was forced to wait at the front desk for hours late at night, and in the end, I had to pay the full amount again, directly to the hotel, just to get a room. The hotel was fully booked, and I even had to beg for accommodation. I contacted Super.com support via chat during this stressful situation, but they did not resolve anything. They stalled for hours, claiming to talk with a third party, while I was left stranded in the middle of the night. To this day, I have not received any proper compensation or refund. This was an extremely stressful, unpleasant, and unprofessional experience. I will never use this service again and will warn others to avoid it. Avoid Super.com at all costs.
If I could review Super.com as zero stars, I would. We booked a hotel through Super.com and by mistake made an error on a booking day. Difference of 1 day. The hotel had rooms available and ask to reschedule with Super.com. They refuse to change the booking day. Wouldn't let me speak to the manager. Just awful service. Cheap company. Be aware!
Better than booking.com for so far.
Seems more reliable, booking.com is crooked, they change your review on their site when you have a bad experience. This site seems not to change your review.
We booked a room with super.com for November 28th under C. Chauvin for Comfort Inn and Suites Nashville Downtown, and because we have children and life happens, we paid an extra $9.68 to make the room refundable. In the description it says "Don't lose your $! Receive a 100% refund for any eligible reason such as: Last minute sickness or injury, public transit failure and delay, family emergencies, and many more!" What they don't tell you is in VERY fine print on the terms in conditions you basically have to show them in blood that you had an emergency. Doctor letters signed, lab results, cancelled plane tickets are some of the items they want you to actually send to them in which these things are 100% NOT their business. When we had one of the listed exact circumstance happen a week and a half before our trip, we submitted a refund request and it was immediately denied. We had explained those original dates no longer worked for us due to an emergency, and when it was denied I thought "No big deal I will call to explain." When I called, I explained our immediate family member was diagnosed with an illness, and on the phone super informed me that it was my fault for not reading the fine print and I must PROVE that she was ill. Why in the world would I submit a family members private medical paperwork to someone who doesn't even work in the United States or who is on their medical team? Submitting paperwork to a non-doctor when it's not even needed would be a HIPPA violation. In good faith, if you pay an extra fee then as a respectable company you say, "I am so sorry about this news, we will refund you as a one-time courtesy." In fact, I had another hotel chain refund me for a non-refundable room in the past due to weather conditions with zero proof or questions asked because a good company does that. Super not only didn't refund us but whoever was working the call center line at 11:24pm on 11/17 was rude and condescending and could have cared less. She told me this was all my fault and when I told her I was going to dispute it with my credit card, and turn them into every single platform I can think of, she said she didn't care. At the end of the day, I disputed the charge with my credit card and won. The money isn't the issue though it is the predatory behavior of super and I don't want this to happen to someone else. I will be submitting this actual review on every platform, everywhere I can find over and over again until 1. I receive an apology from super.com and 2. They completely take away the need to show proof for a refund for those that pay the extra fee. Now super will have to refund my credit card company, pay extra fees for the dispute, lose my husband and I as customers (and we had booked with them several times in the past) plus deal with me writing these reviews on every single platform I can find. All because they wanted to pocket my money on a room for a trip that was over a week away? A room you would surely still be able to book since it was downtown Nashville on a weekend. I hope it was worth it.
***Please read this before you book. I wish someone had warned me.***
I have used Super.com for years. I have paid for their membership program multiple times. I have recommended them to friends and family. I genuinely believed they cared about their loyal customers. They've shown me clearly that it's not the case.
Yesterday they double-charged me for the same room. Same card, same booking, just processed twice. I understand that technology sometimes glitches. I was not angry. I just needed help fixing it so I could check in.
Because of the duplicate charge, I did not have enough money left for the hotel's security deposit. I was sitting in the hotel office with nowhere to go. I called Super.com and explained my situation as calmly as I could. I asked if there was any way to speed up the refund, or if they could call the hotel directly. I know they are busy. I just needed someone to help me find a solution.
The representative send me an email that said she had emailed the hotel and that it would take 24 to 48 hours for the hotel to respond. I was sitting right next to the manager and we were both waiting for the email or a call. I explained that I could not wait 24 to 48 hours. I was sitting right there in the office. I had nowhere to sleep that night.
I did not want to be a bother. I waited an hour and then sent a polite follow-up. Then another. I sent six messages total over six hours, each time just hoping someone would see them and help. I was so patient. I just needed one person to care enough to make a phone call.
I ended up walking two miles to a CVS to load cash onto my card so I could pay for the room deposit. Super.com never checked to see if I was okay. For all they knew, I spent the night outside in the cold.
The hotel staff actually felt terrible for me. They said this happens often, and that booking sites usually just call them for an instant refund. They said they never received any email from Super.com at all.
It has now been over 24 hours. I have reached out eight times total. I have heard nothing back. Not even an apology. The money I had carefully budgeted for tonight's room is still tied up. And now, because I had to pay for the room twice and my budget was already so tight, I have run out of money completely. I am being forced to leave my trip a day early. I planned this trip for months. I saved carefully. And Super.com took that from me with one error and zero follow through.
I was never asking for much. Just for someone to care enough to check on me. Just for the help you would hope for if you were alone in a strange city with nowhere to go.
I will never use a third party booking site again. From now on I book directly with hotels. The extra dollars are worth knowing someone will actually treat you like a person if something goes wrong.
I hope this review saves someone else from my situation.
My credit card charged me an "overseas transaction fee" of about 5% in addition to the hotel booking at Super.com. This was despite the fact that I was paying in local currency for a local hotel. There was no way to know that I would incur this fee and have not encountered it for any other business. When I tried to raise with super.com - I got an AI chatbot who advised me that it was the bank's fault. Looking now I see other people have the same issue. It would surely be criminal.
But it works… hahaha! My girlfriends like "that looks like a scam Sam don't do that!"… well somehow every dang time I use it it saves me hundreds of dollars.
Mr. John is an excellent role model for all holiday inns should be running smoothly. He is the best I will always give him shout outs. The breakfast is so excellent our breakfast is lunch also. Shout out to the cooks. The rooms are cleaned to perfection. The staff is so friendly. And the pool is clean that my children go swimming. Excellent for our meetings and family time. Worth every penny. Love it. Shout out to Catonsville Maryland Holidau Inn
I tried booking and all I had to do is verify a code from SMS cell phone. Something went wrong, so I tried again and the rate went up $6.00 a night, but it was still a good rate.
Answer:The quickest and easiest way to cancel your Super+ membership is through our automated phone system—no need to wait or speak with an agent! Call our customer service line at +1 (844) 461-2577, then choose the Super+ Membership option for our self-serve cancellation. It's fast, simple, and can be done anytime.
Answer:Both motels were okay with changing the reservation that was wrong we made in Arizona to putting the reservation to the motel in Lewiston Idaho but these idiots wouldn't help and switch it kept my $75 and I didn't get a room when I asked to speak to the supervisor or higher up manager they refused and hung up on
Answer:They are a horrible company and with horrible customer service. They talk down to you and even when their website is wrong and they book your room different than what you picked online, they refuse to help you fix it. They threaten you with nonrefundable and if the hotel wants them to call and cancel they will not. They ask for a written letter from the hotel. Really the worst travel site around. You think you are saving money and you truly are not, you are not getting what you think you paid for and then they have the nerve to ask for a huge tip because they tried to help save you money.
Answer:It's a joke! They say they will connect you with a Specialist and then the same person emails you giving you the run around. They're still "investigating".
